Fenton Trade Park, Stoke-on-Trent ST4 2TE
0845 226 3233
0845 2263255

Privacy Policy

PRIVACY POLICY

Our company complies with GDPR and as such we value your personal information and security. We assure you that any data we hold regarding you (your personal information) will be the subject of the General Data Protection Regulations 2018.   As a company we are committed to upholding the Data Protection Principles in the interests of protecting personal data from being collected or shared inappropriately. By reading this Privacy Policy we hope you feel confident that we work hard to live up to your expectations.

Who should read this Privacy Policy?

This Privacy Policy is relevant for anyone visiting our website, using our services or otherwise interacting with us.

By responding you are agreeing you have read, understand and accept our Privacy Policy as follows:

What information do we hold?

Information is known as “data”, “We” means MEB Total Ltd (the Data Processor and Data Controller) and “you” are the “Data Subject”.

From your initial enquiry via our website we will hold the following information:

  • Your Name
  • Your email address
  • Any detail you choose to include in your enquiry

No data will be received or stored until you have opted-in by forwarding your verification email.

When you purchase goods and services from us the personal data we process may include:

  • Your name
  • Your home and / or work address, email address and / or phone number
  • Your job title
  • Your payment and delivery details including invoicing and delivery addresses
  • And / or any other information you provide
  • We will hold and process your company data for contractual and/or legitimate reasons.

Why do we need this?

If we ask you to provide certain information by which you can be identified you can be assured that it will only be used in accordance with this policy.  We will use the information you choose to give us to:

  • Respond to your enquiry
  • Otherwise engage with you whilst forming a contract for goods or services with you

We may require further details from you before we are able to offer a quotation or services.  We will contact you by email or telephone and may, with your consent, gather further relevant detail.

How do we get the data?

We do not use cookies on our website, nor will we collect any data without your express knowledge and consent.  Personal data which identities you will be given to us by you or your appointed representative.

What do we do with this data?

We value your privacy; all data provided is treated as confidential and is protected using suitable physical and electronic protection methods. We will only use the information you provide for the express purpose of responding to your enquiry and / or otherwise interacting directly with you; to administer your account and to provide products and services you have requested from us.

If necessary some of your data may be shared with Third Parties who have Legitimate Interest, such as geographical location to suppliers or manufacturers, in order to calculate the most accurate quotation in terms of performance and price; or delivery of goods etc.

We may also share your personal data with:

  • Our professional advisors which may include, but is not restricted to, auditors, banking corporations and external accountants
  • Utility companies and the like

We will keep your personal data secure and only store it for as long as is necessary.  We will not issue any marketing material (either electronically or by direct mail) unless you specifically request this from us.  We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We do not engage in telesales marketing, nor do we pass any information to marketing companies.

Your Right to Data Access, Deletion and Rectification

You have the right to request, at any time, confirmation of the personal data we hold for you and how this has been processed.  Requests should be directed to info@mebtotal.co.uk For the Attention of the Data Controller.

You have the right to request that all your personal data held by us is deleted.  Such a request can be sent by post or email.  We will confirm deletion or explain the lawful reasons why we cannot action this request within 14 days of receipt.

You have the right to request that we amend any personal data we hold for you if you have reason to believe it is incorrect.  Such a request can be sent by post or email.  We will confirm rectification or if not possible, explain the legitimate or lawful reasons why such a request cannot be actioned within 14 days of receipt. Further info can be found at https://ico.org.uk/for-the-public/

Links to other websites

Our website may contain links to other websites of interest to you.  If you follow these links you should be aware that you are leaving our website and we do not have any control over others.  We cannot be held responsible for the protection and privacy of information which you provide whilst visiting such sites.  We strongly recommend you exercise caution and look at the cookies policy and privacy statement of each website.